Clinical staff registers patients and orders monitor to a patient’s home through BioTel Heart’s physician and staff portal.

BioTel Heart ships the monitoring kit to the patient’s home.

Once the patient is registered and enrolled on the physician portal, the patient’s insurance is generally verified the day the order is received and the patient typically receives their monitoring kit within 2-days.

Instructions are included in each monitoring kit with a link to online instructional videos to assist in set-up.

Patients can call BioTel Heart’s Patient Service team to receive direct support in the monitor set-up or assist with any questions

MCOT: 1-866-426-4401 (24 hours, 7 days a week)

ePatch: 1-877-593-6421 (M-F 8 am – 8:30 pm ET; Sat 8 am – 4 pm ET)

Patients are given a step-by-step instructional guide in their monitoring kit and will have 24/7 access to online instructional videos.

Our Patient Support team is available to assist to answer any questions or concerns while being monitored:

MCOT: 1-866-426-4401 (24 hours, 7 days a week)

ePatch: 1-877-593-6421 (M-F 8 am – 8:30 pm ET; Sat 8 am – 4 pm ET)

In addition, if a patient has not activated their device in the timeline expected, the Patient Services team proactively reaches out to patients that have not activated their monitor to assist.