A Connection You Can Count On

The BioTel Care® Connected Health program is an easy-to-use solution to help you stay connected and be proactive in managing your health. We provide you with the tools and support you need to be successful and stay on track. Simplify your health management with connected devices, a personal online portal and automated supply refills based on your actual usage.


BTC Active Mature Hispanic Couple

Create, track and achieve your goals

Download the Diabetes Pal app


Diabetes Pal helps you track, analyze, and share:

BTC Strip Icon
Blood Glucose Medication Nutrition
A1C Blood Pressure Weight
BTC Logbook Icon
Exercise Statistics Notes


Features include:

•  Automatically syncs data from your online portal*
•  Additional manual data entry
•  Access from any Wi-Fi connected device
•  Landscape, zoom-friendly charts and graphs

*of supported sources and log types

Connected care is better care

As a member of BioTel Care’s program, your connected devices automatically keep track of all your readings. This means no more logbooks and immediate access to all of your numbers and trends. You can also grant online portal access to family, friends and other members of your care team*, so you can view your progress and make informed decisions.

*When linking an LHP, BioTel Care Customer Care must validate the Care Team Member prior to account access. Your Care Team must accept account access request.

BTC Telserve Portal

Benefits of your BioTel Care membership

No Logbooks
Automatic data transmission from your connected devices to your personal online portal

Easy Reporting
See all of your data and reports in near real-time with your online portal & grant access to your care team

Custom Alerts
Your care team can set up alerts to be notified of single events or patterns that meet predefined or custom criteria

Not covered by insurance?
No problem.

With an out-of-pocket cost of less than most copays, get unlimited diabetes testing supplies with a subscription plan.


Covered by many health plans
& employers

Health plans understand that giving you an effective toolkit to better manage your chronic condition will improve your health and lower the long-term costs of your medical care. BioTel Care partners with health plans and employers to provide members with access to our exceptional products and services for no out-of-pocket costs.

Find out if you’re eligible

Call us toll-free at 1.888.666.4530 to find out if you’re covered by your employer or health plan.

BTC Customer Care

We're here for you
Our customer care team is here to support you

Customer Care

Phone: 888.666.4530
9:00 am – 9:00 pm ET
Monday – Friday
Fax: 978.832.1071
Email: customercare@gobio.com

Supply Reorder

Phone: 877.777.4710
9:00 am – 9:00 pm ET
Monday – Friday
Email: customercare@gobio.com

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© 2020, BioTel Care®, a BioTelemetry company