Delivering Necessary Cardiac Monitoring — Without an Office Visit
Staff registers patient
and orders MCOT
monitor or ePatch
recorder online
Ships device kit to
patient’s home
Receives in approximately 2 days.
Patient applies
device at home
Patient returns
device via pre-paid
shipping envelope
Contact your local BioTel Heart representative, select “Home Connect” on the web portal enrollment form, or contact us.
Please allow 24 hours to process; but often, it’s sooner.
Once the patient has the device, the set up only takes a few minutes and the baseline is read within a few hours.
No. BioTel Heart ships a kit directly to the patient’s home for them to apply themselves.
Upon completion of the monitoring service, the patient returns the monitor via a pre-paid and addressed UPS or USPS label.
Patients can also contact BioTel Heart’s Patient Service for assistance in the process.
BioTel Heart will bill your patient’s insurance and has over 600 negotiated contracts through our strategic contracting team.
The national average cost for an MCOT patient was $70 and 69% of MCOT patients paid $01.
BioTel Heart has a broad portfolio of Home Connect Solutions. Choose near-real time telemetry with MCOT or extended wear Holter with ePatch.
Clinical staff registers patients and orders monitor to a patient’s home through BioTel Heart’s physician and staff portal.
BioTel Heart ships the monitoring kit to the patient’s home.
Once the patient is registered and enrolled on the physician portal, the patient’s insurance is generally verified the day the order is received and the patient typically receives their monitoring kit within 2-days.
Instructions are included in each monitoring kit with a link to online instructional videos to assist in set-up.
Patients can call BioTel Heart’s Patient Service team to receive direct support in the monitor set-up or assist with any questions
MCOT: 1-866-426-4401 (24 hours, 7 days a week)
ePatch: 1-877-593-6421 (M-F 8 am – 8:30 pm ET; Sat 8 am – 4 pm ET)
Patients are given a step-by-step instructional guide in their monitoring kit and will have 24/7 access to online instructional videos.
Our Patient Support team is available to assist to answer any questions or concerns while being monitored:
MCOT: 1-866-426-4401 (24 hours, 7 days a week)
ePatch: 1-877-593-6421 (M-F 8 am – 8:30 pm ET; Sat 8 am – 4 pm ET)
In addition, if a patient has not activated their device in the timeline expected, the Patient Services team proactively reaches out to patients that have not activated their monitor to assist.
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