Patients are given a step-by-step instructional guide in their monitoring kit and will have 24/7 access to online instructional videos.
Our Patient Support team is available to assist to answer any questions or concerns while being monitored:
MCOT: 1-866-426-4401 (24 hours, 7 days a week)
ePatch: 1-877-593-6421 (M-F 8 am – 8:30 pm ET; Sat 8 am – 4 pm ET)
In addition, if a patient has not activated their device in the timeline expected, the Patient Services team proactively reaches out to patients that have not activated their monitor to assist.